Hotel Policy

CHECK-IN 

Guests must be at least 21 years of age to check in at Ashland Motel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed credit card in the name of the registered guest is required. To cover incidentals, a hold of $100 will be placed on your credit card ( Debit cards, prepaid cards, checks and gift cards or cash will not be accepted ).

Please Note: This hotel’s policy is to accept bookings only from non-local guests. Guests whose residence is within 50 miles of the property will not be allowed to check in. *except on an emergency basis only.* For more details, please contact the hotel before making reservation if your residence is within 50 miles of the hotel. 

CHECK-OUT 

11.A.M

PETS

Ashland Motel does not provide accommodations for pets. NO PETS ALLOWED 

Only Service Animals Are Welcome. Form will be provided for you to fill out during check-in.

ADA SERVICE ANIMALS

Service Animals as defined by the ADA are not pets and shall be with their owners at all times. According to Federal Code 35.136(d): Animal under handler’s control. A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means). Service animals must be under handler’s control at all times, and may not be left unattended on property at any time. While Ashland Motel does not charge a cleaning fee, the hotel is permitted to charge the same fee for damages as charged to other guests for any damage to our property or hotel rooms.

If a service animal is out of control (including barking), for any reason other than the task it is trained to perform for its handler, and the handler does not take effective action to control it, staff may request that the animal be removed from the premises.

Service animals left unattended on property may be assessed a fee.

CANCELLATION POLICY

If cancelled or modified up to 3 days before date of arrival, no fee will be charged.If cancelled or modified later or in case of no-show,100 percent of the first night will be charged.

NO SHOW CHARGES

Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in the full cost of the reservation being charged.

GROUP RESERVATIONS

Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

RATES

All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Ashland Motel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.  

RIGHT TO REFUSE SERVICE

Ashland Motel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Ashland Motel has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Oregon and the owners for the operation and management of the hotel. Ashland Motel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Ashland Motel for the operation and management of our hotel.

NON-SMOKING

Ashland Motel is a Smoke-free property. To maintain our Smoke-free property, for safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, flooring, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.  A minimum fee of $300 will be charged for smoking of any kind in room.

ROOM KEYS

Room keys are issued to the registered guests. No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at check-out.

NO PARTIES

Ashland Motel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request warning will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guests are responsible for all persons visiting. If found with more “people” not listed on the Guest Registration Form after 8:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.

POOL

Visitors are not permitted in the pool area. Adult supervision is required for all children under the age of 13. NO LIFE GUARD ON DUTY

FIRE SAFETY POLICY

The hotel is fully equipped with smoke detectors. Please review this important information.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS

The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator and coffee maker and kitchen room units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. All these items will immediately be removed by our staff.

HOUSEKEEPING/ROOM INSPECTION

Housekeeping is provided daily between the hours of 10 a.m. to 2 p.m. This is a 100 % NON-SMOKING hotel (see above for what is included as “smoking”). Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, fees will be assessed, and you may be evicted without any refund.

LINEN CHANGING

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed every third day if all personal items are removed from the bed and our housekeepers can access the walkways around the bed. Housekeeping will be happy to change your bed linens sooner than every third day please ask the Front Desk for service. We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please leave them on the floor of your room and we will replace them. Please contact our Front Desk staff if you have any additional questions or concerns.

DO-NOT DISTURB AND ACCESS TO ROOMS

To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping.  Our Housekeeping Staff will honor the “Do Not Disturb” door hanger once during a twelve hour period indicating that the room is occupied.  The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

CHILDREN

Children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.

PARKING AT OWN RISK

All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free.  All vehicles are parked at the risk of the owner. Ashland Motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

VISITORS

No visitors after 8:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times, and may be charged an Extra Person fee for guests on property after 8:00 p.m.

CHANGES OR MODIFICATION TO THE HOTEL POLICY RULES

Ashland Motel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy. Any modification to these Hotel Policies that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policies are located on our website.

CONTACT 

ADDRESS

Ashland Motel

1145 Siskiyou blvd

Ashland, OR 97520

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